Personal data collected for the following purposes and using the following services:
Interaction with external social media networks and platforms
Platform Services and hosting
We use the secure systems WordPress.com and WooCommerce to operate our website. All purchases are logged through the website and data is used internally to conduct our own market research. Geographical information from purchases – the first halves of postcodes and country – may be provided to third parties to validate grant funding upon their request. This information cannot be used to identify any individual who uses our services.
WordPress generates it’s own cookies when you log on to our website and these exist for the duration of your visit. They allow you to use our site securely and for it to function responsibly. We do not have access to this information and it is not shared externally.
On signing up to our newsletter we will receive your email address and will use this to contact you about our events, news and products. You will always have the option to unsubscribe at the bottom of the newsletter. We use MailChimp to respectfully store and use your email address.
If you chose to contact us through our website and send us an email we will receive this at our firstname.lastname@example.org address. If you contact us with a query then we will have access to your name and address. If appropriate then we will retain this data and respond to you. We may retain your email for a short period of time to review and allow us to make any changes we feel may improve our services to you.
Selling goods and services online
When making a purchase online we will receive your full name, address, postcode, email address and contact phone number. If circumstances arise that mean we may need to make changes to the products you have bought, such as tickets to one of our events, we may contact you using your email address or phone number to advise and make alternative arrangements if necessary. If you have selected the postal option for merchandise then we will use your name and full given address to send your item to you. We will also retain proof of postage as provided by the postal company which may contain the given surname, house name or number and postcode. Proof of postage may be retainned for a period of 7 years for the purpose of declaring tax accounts as this may differ slightly from that charged by our online systems.
Festival Shop Policy
You must physically add the shipping option you need to your cart as well as the product you want to buy. You will need to add a shipping product for every vendor you want to buy from. There are different shipping products for different parts of the World. For example, if you buy from Fruitful Fusion and Noodle Soup Yarns and you live in the UK, you will need to add the UK shipping products for both Fruitful Fusion and Noodle Soup Yarns to your cart. Shipping products clearly state that they are the shipping and are identified by the vendor’s own logo. If you forget to add shipping, you can go back and purchase it separately but this means the Festival will receive another flat rate charge from PayPal (not great when we’re already hit by Covid-19), so please do add this to begin with. Where possible we will email you a reminder should you forget, but we retain the right to cancel your order if you do not add shipping.
Many of the products will be made and shipped to order. Please read the important shipping information in the product description box for specific information. Most of our vendors are shipping worldwide, but there are some exceptions. These will also be detailed in the same place.
All the orders are will come through to Perth Festival of Yarn. When you order through our website we will need to share your name, shipping address, requested product details, and email address with the vendor you wish to order from. These details will not be shared to any other third party, and will only be used by the vendor to post out your package to you, or contact you if any difficulties arise in relation to your order.
Orders placed through the Perth Festival of Yarn website will be forwarded to the vendors in the order that they are placed with us. We anticipate a very busy 48 hours. We thank you for allowing us a small amount of time to forward these orders in addition to the estimated shipping times provided by our vendors.
Perth Festival of Yarn cannot be held responsible for any processing or shipping delays that arise as a result of the current global health pandemic.
All pattern purchases will be available to download as soon as you have completed your order. We will also send a copy to the email address you provide at time of purchase. Digital products cannot be refunded after an order has been processed.
Our services are not directed or marketed at children under the age of 13 and all users declare themselves to be adults according to their applicable legislation. Minors may use our services only with the assistance of a parent or guardian.
Images and videography
Crowd photos and video footage may be taken at our events and published for marketing and PR purposes on our social media platforms, website, flyers, posters, or forwarded to third party publications working on our behalf or in partnership with us. Individual users of these online platforms may also have their name disclosed or be tagged within them. It is not always possible to obtain consent from those who may be seen in the background. You can withdraw your consent from featuring in an image or video footage at any time by writing to us at email@example.com
We do not sell data to any third parties and we do not purchase any marketing lists
If you would like a copy of the personal information that we hold on you, please contact our owner and data controller at firstname.lastname@example.org with the subject heading: Subject Access Request.
Please be aware that an administrative charge of £10.00 will apply.
If you believe that any of the information we may hold on your is incorrect or needs to be updated then please contact us at email@example.com to advise us.
You can request that we delete any personal information that we may hold on you that you feel we may no longer need for the purpose of which it was originally provided for. You can also withdraw your consent to being featured or named in any image or video footage as detailed above by contacting us at firstname.lastname@example.org
You can object to our processing your personal information, however, this may mean that we have to restrict the services we can provide to you – such as advance tickets to our events – as we would be unable to process the payments. To discuss this further please contact us at email@example.com
If you have any concerns or wish to raise a complaint on how we have handled your personal information please contact our Director at firstname.lastname@example.org. We would always hope that by contacting us we can put matters right, however, you can also contact the Information Commissioner’s Office (ICO) If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer who will investigate the matter. We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO) and you can find more information here: https://ico.org.uk/concerns/
Owner and data controller
Director, Perth Festival of Yarn
Last updated 10 September 2020